Customer Care

We are dedicated to protecting your privacy and safeguarding your personally identifiable information. Our mission is to consistently exceed our guests’ expectations in terms of the products and services we provide to our guests.

We strive to create an experience that is responsive to our guests needs by using the information you entrust us with responsibly. Dermalene is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws in Malaysia.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us.

When you visit our website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

· Your Internet protocol address
· The kind of browser or computer you use
· Number of links you click within the site
· City, state, or country from which you accessed the site
· Date and time of your visit
· Name of your Internet service provider
· Web-page you linked to our site from
· Pages you viewed on the site

As we strive to improve our products and services, we may revise our Privacy Policy from time to time. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Policy, Dermalene Medisuite will notify affected customers by E-mail.

CONTACT US

We respect your opinions. If you have any questions or comments about our Privacy Policy please contact us at dermalene.malaysia@gmail.com or write to us at the following address;

Dermalene Medisuite Shah Alam

B- LG- 7, Vista Alam,
Jalan Ikhtisas, Seksyen 14,
40000 Shah Alam,
Selangor Darul Ehsan

Contact :
+6012 677 7617

Exchange Policy

  1. For exchange, please contact our Customer Service by phone at +012 677 7617 or email dermalene.malaysia@gmail.com with your order number and information on the affected item within 3 days of receiving the goods.
  2. Exchange of Products/Services can be arranged under the following reasons:
    • If the products delivered are in damaged or defective condition; or
    • If the products are near expiry or have expired; or
    • If the products are different from the order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
  3. Exchange of products can only be for the following:
    • Products have to be exchange with the same product.
    • Products have to be of the same brand.
    • Products have to be of the same quantity & volume size.
  4. Exchange of Services can only be for the following:
    • Services can be exchanged but additional surcharge may apply.
    • Services have to be related with the skin condition.

Return Policy

  1. This Return Policy is only applicable for Dermalene Online Store and Postage only.
  2. Should there be any discrepancy of products delivered and customers wish for return, customers need to notify our Customer Service by phone +012 677 7617 or email dermalene.malaysia@gmail.com to report on the products upon 3 days of receiving the goods.
  3. Please allow up to 7 working days for your inquiry to be processed.
  4. Return of products can be arranged under the following reasons:
    • If the products delivered are in damaged or defective condition; or
    • If the products are near expiry or have expired; or
    • If the products are different from the order delivered. Products for return shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
  5. In circumstances of damaged, expired or different product upon customers collection and there is no replacement of the product, customers can return to store another day to collect the product.
    • For return at stores, customers are encouraged to perform return of the item and get a replacement of the same product from the preferred stores within 7 days from the email confirmation date by our Customer Service.
  6. Customers shall be responsible for the risks and condition of the product to be returned until it reaches Dermalene stores. Dermalene will not be liable for any loss or damage to the product prior to the product received by us. Customers are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

The following shipping methods are available:

  • Standard Ground (5–7 business days)
  • Ship to Store (5-7 business days)
  • Second Day (2 business days)
  • Next Day (1 business day).

Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address.